AirNex Privacy Policy

Last Updated: November 24, 2025

1. Introduction

AirNex (“we,” “our,” or “us”) operates the AirNex mobile application and website. This Privacy Policy explains how we collect, use, share, protect, and process your information, including how you may exercise your rights under global privacy regulations including GDPR, CCPA, and platform policies required by Google Play and Apple App Store.

By using AirNex, you consent to this Privacy Policy.

2. Data We Collect

A. Information You Provide Directly

• Account details (name, email, phone)
• Booking and reservation information
• Support messages and user communication
• Payment details processed securely by third-party payment partners (AirNex does not store full card numbers).

B. Automatically Collected Data

• Device information and identifiers
• IP address, logs, access times, crash reports
• Location data (only if enabled by you)
• Cookies or tracking technologies when using our website

C. Optional Information

• Survey responses, extra profile details, optional uploads

3. How We Use Collected Data

We use your information to:

• Provide and operate the AirNex platform
• Process bookings and payments
• Improve app features and performance
• Verify identity and protect user accounts
• Deliver customer support and respond to requests
• Send service-related notifications
• Meet legal and regulatory requirements

4. Device Permissions

The AirNex app may request permission to access:

• Location: For accurate pickup, route computation, and travel services
• Camera: For uploading documents or profile images
• Storage: To store or upload files
• Network Access: To connect to AirNex servers
• Notifications: For alerts and booking updates

5. Third-Party Services

We use trusted service providers, including:

• Analytics: Google Analytics, Firebase
• Crash Reporting: Firebase Crashlytics
• Payments: Paystack, Stripe, or similar providers
• Hosting & Cloud Environment: AWS, Google Cloud, or equivalent

These providers process data under their own privacy policies.

6. Data Sharing

We may share data only:

• With service providers supporting platform operations
• To comply with legal obligations
• To detect fraud, security threats, or abuse
• With partners needed to complete your booking

We do not sell personal data.

7. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, dispute resolution, and to enforce agreements. You may request account deletion at any time.

8. Your Rights

You may exercise the following rights depending on your jurisdiction:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Withdraw consent where processing is optional
• Disable app permissions in your device settings
• Request a machine-readable copy of your data (data portability)

Requests can be made through our support page or using the contact details below.

9. Account Deletion

At any time, users may delete their account and personal data associated with AirNex. To delete your account, visit:

https://flyairnex.com/user-account/delete

After logging in, follow the steps to confirm account deletion. Once confirmed, your account and personal data will be permanently deleted, and this action cannot be reversed.

Processing Time

Deletion requests are processed within 1–7 business days. Some data may be temporarily retained where required for:

• Legal or regulatory compliance
• Fraud prevention
• Financial record keeping (e.g., completed transaction records)

If you are unable to complete the deletion online, you may contact us through:

• Support Portal
• Contact Us Page

10. Data Security

We implement industry-standard encryption, authentication, and security controls to protect your data. However, no method of digital storage or transmission is completely secure.

11. Children’s Privacy

AirNex does not knowingly collect personal data from children under 13. If you believe a child has submitted personal data, please contact us immediately.

12. Policy Updates

We may update this Privacy Policy periodically. The latest version will be posted here with an updated “Last Updated” date.

13. Contact Information